Terms and Conditions

ORDERING
When you order, please specify the product part number, description, manufacturer's name, and page number. We will do everything possible to process your order on the same day received, and if the product is in stock, ship immediately thereafter. Our minimum order is $50.00. Orders below that amount will have a $20.00 service charge added to them. International order minimum is $1,000.00. All purchases made through this website will reflect the name "Interstate Group, Inc." on your credit card statement.

PRICE & DELIVERY
We will be pleased to quote you competitive pricing on larger quantities or specialty items not mentioned on our website. All price quotations are valid for 15 days. Clerical errors are subject to correction.

TERMS
Cash, credit cards, or C.O.D., unless credit is approved. For an open account, please send us banking information plus three credit references. Invoice payments are due in thirty days from the date of the invoice. No statement will be issued. For all online orders, your credit card will be charged upon checkout.

OTHER INFORMATION
Taxes will be added to each invoice unless you have specified that the product is for resale and have provided us with a completed and signed resale card. A $5.00 handling charge to cover shipping materials and processing applies to any orders, which will be added to the freight charges shown on your invoice.

CANCELLATIONS
Orders for special products or for items not ordinarily stocked may not be cancelled or returned without our written permission. If they are cancelled, these orders may be subject to a cancellation or a re-stocking charge of 15 percent or more, depending on the circumstances.

TRANSPORTATION
All shipments, without exception, are F.O.B.,Torrance, California, unless we advise you otherwise at the time of order placement. This means that transfer of ownership occurs at Torrance, California. As a result, Common Carriers require you to report any damage caused during shipment immediately to them for prompt processing of any claims. All orders are shipped via commercial carriers.

DISCREPANCIES AND RETURNS
It is important that if there are any discrepancies in a shipment, whether it be quantity, price, part number, or product size variation, it must be reported NO LATER THAN 3 BUSINESS DAYS FROM RECEIPT OF THE SHIPMENT. KaptonOnline.com assumes that the merchandise was received in accordance with the packing slip unless we are notified within the 3 business days. Any exchange based on such size variance shall be subject to KaptonOnline.com’s approval and inspection. Please note that there may be a variance in size. Prior to returning any merchandise, please call our customer service department for an RMA (Return Material Authorization) number. RMAs will be provided on a case by case basis and are subject to KaptonOnline.com's prior written approval. Upon KaptonOnline.com’s review and in the event a defect is not determined based on KaptonOnline.com’s policy and sole discretion, an exchange may be granted. However, the Customer may incur additional fees which includes re-stocking fees, freight, etc. Under no circumstances will we accept returns after the 3rd business day of shipment. Returned product must be in original packaging, unused, undamaged, and in saleable condition.  All sales are final. KaptonOnline.com shall have no responsibility for Customer's failure to review and analyze products upon receipt in a timely manner.

LIMIT OF LIABILITY
EXCEPT AS SET FORTH HEREIN AND WHERE APPLICABLE, NO WARRANTY OR AFFIRMATION OF FACT OR DESCRIPTION, EXPRESS OR IMPLIED, IS MADE OR AUTHORIZED BY KAPTONONLINE.COM. PRIOR TO THE USE OF ANY KAPTONONLINE.COM PRODUCT, CUSTOMER OR USER (EACH, A "USER") SHALL DETERMINE THE SUITABILITY OF THE PRODUCT FOR USER'S INTENDED USE, AND USER ASSUMES ALL RISK AND LIABILITY WHATSOEVER IN CONNECTION WITH USER'S PURCHASE AND USE OF THE PRODUCT. KAPTONONLINE.COM MAKES EVERY EFFORT TO ENSURE THAT ITS PRODUCTS ARE OF THE HIGHEST QUALITY, HOWEVER, KAPTONONLINE.COM DOES NOT REPRESENT, WARRANT OR GUARANTEE THAT THE PRODUCTS WILL WORK AS STATED. KAPTONONLINE.COM DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. KAPTONONLINE.COM ALSO DISCLAIMS ANY LIABILITY FOR CLAIMS ARISING OUT OF PRODUCT MISUSE, IMPROPER PRODUCT SELECTION, IMPROPER INSTALLATION, PRODUCT MODIFICATION, MISREPAIR OR MISAPPLICATION, INCLUDING WITHOUT LIMITATION ANY LIABILITY ARISING OUT OF USER'S USE OF OR INABILITY TO USE THE PRODUCT. ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES IS EXPRESSLY DISCLAIMED TO THE EXTENT PERMISSIBLE. USER ACKNOWLEDGES AND AGREES TO HOLD KAPTONONLINE.COM HARMLESS FROM ANY AND ALL LIABILITY ASSOCIATED WITH USER'S USE AND PURCHASE OF THE PRODUCT.

LITERATURE
This Buyer's Guide contains only a portion of the many quality products manufactured by our suppliers. If you desire a vendor catalog, data sheet or other product information, please call and we will be glad to provide it to you.

EXPORT
Export shipments of our products can be made anywhere in the world, except to countries prohibited by U.S. law. Please call us for further assistance or if you would like our catalog sent to your overseas facilities.